Mental Health Facilitator Training

The Clinical Director of SCCS is a Master Trainer candidate for the Mental Health Facilitator (MHF) training program. This program was created by the National Board for Certified Counselors – International, a division of the National Board for Certified Counselors, in collaboration with the World Health Organization.

The MHF program seeks to provide foundational helping skills training and education to paraprofessionals, laypeople, and professionals from outside of the mental health field, such as teachers, support staff, home visitors, parents, and coworkers, who may be more likely to be in contact with someone experiencing mental health struggles.

There are several curricula available, two of which can be trained in as little as one day. There is also a Train-the-Trainers curriculum for extensive training needs. For more information and to request a training, please visit:

Forms & Links


LinksPlease click below for more information (updated April 2020)

Hawaii residents can call 211 and find out about more resources.

About SCCS

The mission of Second City Counseling Services (SCCS) is to foster therapeutic connections that cultivate a healthier lifestyle for clients and in turn, strengthen their relationships, families, and communities.

The vision of SCCS is to provide quality counseling services to individuals, couples, and families of the Central and Leeward communities of O’ahu, including low or no income clients who may have difficulty obtaining counseling services.


Amanda L. Hess established Second City Counseling Services in 2014. She is a licensed mental health counselor (MHC-342) and licensed marriage and family therapist (MFT-506) in the state of Hawai’i. She earned her Master’s Degree in Counseling Psychology, with an emphasis on Marriage and Family Therapy, from Chaminade University of Honolulu. Ms. Hess is a Clinical Fellow with the American Association of Marriage and Family Therapy and a Registered Member of the British Association for Counselling and Psychotherapy. She is a Graduate  Member with the British Psychological Society and is a National Certified Counselor with the National Board for Certified Counselors (NBCC).

Ms. Hess is a participating provider with the Give an Hour program, the Theraplay Institute, and the Gottman Referral Network. She is currently participating in certification consultation training in Gottman Method Couples Therapy and uses Gottman Method Therapy in her work.

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Ms. Hess has over 10 years of experience in the mental health field, which includes working in a psychiatric hospital, a substance abuse treatment facility, the Child Welfare Services system, and an outpatient grief support program. She has volunteered with the American Red Cross as a mental health responder and currently volunteers with the O’ahu Medical Reserve Corps.

Ms. Hess was part of the inaugural delegation to Rwanda in 2015 for NBCC’s Mental Health Facilitator training and returned to Rwanda in 2016 for Global Engagement Institute’s Multicultural Trauma Treatment training. Currently, she is working with international colleagues to provide mental health training to the Democratic Republic of the Congo.


Gottman Training Level 1 – December 2014


Rwanda Mental Health Facilitator Training – August 2015


Italy Play Therapy Institute – March 2017


Gottman Training Level 3 – August 2017

Theraplay Level II Training

Theraplay Level 2 Training – Milton Keynes, England – September 2018

News & Events

  • Sorry, we are not accepting new clients at this time. We estimate openings in September 2020. If you would like to be waitlisted, please email:
  • Please be aware that due to the COVID-19 pandemic, services are being offered only through telehealth platforms until further notice. Check our Forms & Links tab for additional resources.
  • Did you catch Amanda’s discussion about Talking about Disasters with Kids on KUMU 94.7FM? If not, check out the video: